HOW DO I ORDER?
Simple! Right here.
CAN I REQUEST COLOURS OR SPECIFIC FLOWERS IN MY JAR?
You can certainly try! Our flower fairies head to the market very early in the morning, so more often than not we've already collected the day's blooms by the time we've received and reviewed your order. We will always do our very best to meet specific requests, but when dealing with seasonal availability and Mother Nature herself, we can't always make any guarantees! If you have your heart set on something in particular, please reach out as far in advance as you can. This will give us the best chance of meeting your request.
DO YOU DO CUSTOM ORDERS FOR LARGER JARS OR BOUQUETS?
Of course! Get in touch with us at firstname.lastname@example.org. We recommend reaching out at least 24 hours in advance of when you'd like your blooms sent just to make sure we receive your request in time! You may have also heard of our sister studio, Mary Mary, who specialise in luxe flower deliveries and offer a range of larger bouquets and arrangements.
THE FLOWERS ARE FOR A SYMPATHY, DO YOU HAVE A DIFFERENT SWING TAG?
We do! If you don't think our #littlejarofhappiness swing tag is quite appropriate for your occasion, leave us a note in the special instructions section of your order and we will arrange and alternative for you. We can organise a swing tag that reads #littlejaroflove, or a simply attach a blank swing tag to your order.
DO YOU DO FLOWER SUBSCRIPTIONS?
We will soon! We're working on some exciting subscription packages right now, so watch this space because they're not far away!
WHERE DO YOU DELIVER?
We deliver to all Melbourne suburbs within 10kms of the Melbourne CBD. We've put together a list of suburbs for your reference - you can check that out here. Don't see your suburb on the list? Never fear! Shoot us an email at email@example.com and we'll do our very best to get your blooms to where they need to go for an additional delivery fee.
WHEN DO YOU DELIVER?
Our drivers are on the road delivering your blooms from 7am - 5pm. We're all about moving your orders from A to B as efficiently as possible, and starting our delivery runs at this time means we can continue to offer you flat rate delivery at competitive prices. We like to pay our drivers fairly for their time on the road, so our delivery routes and schedules are based on the most time effective options available. Of course, Melbourne traffic can be a funny thing and is often unpredictable when there are accidents or roadworks involved, so there may be instances where our drivers deliver outside these timeframes. If you'd like to check up on the status of your order, please email us at firstname.lastname@example.org
HOW WILL I KNOW WHEN MY FLOWERS HAVE BEEN DELIVERED?
Once your little jar has been made up by our team of experienced florists and sent off with one of our Flower Delivery Specialists, you'll receive a confirmation email to let you know your order is on the road. Unfortunately, due to the variable nature of deliveries, we are unable to guarantee the exact time your order will arrive, but you are always most welcome to check in on the status of your order by emailing us at email@example.com
CAN YOU DELIVER AT A SPECIFIC TIME?
Alas, we cannot, even though we'd really love to! We're all about moving your orders from A to B as efficiently as possible, and this means our drivers follow predetermined delivery routes. These depend on the number of orders that come in each day, and the spread of suburbs the orders cover. Of course, we endeavour to prioritise all deliveries to business addresses to ensure they arrive before 5:30pm, and all school deliveries to ensure they arrive before 3:30pm, though with the variable nature of delivery driving unfortunately we cannot make any guarantees. If you require a specific delivery time for your order, we recommend you get in touch as early as you can so we can make special arrangements to try and accommodate your request. This may incur an additional delivery fee to account for our driver's time outside their usual delivery run.
WHAT IF THE PERSON I'M SENDING TO ISN'T HOME TO RECEIVE THE FLOWERS?
All our drivers are trained to leave the flowers in the safest possible place at the specified delivery address in the event the recipient is not home. This may be at the front door if it is reasonably well hidden from street view, or it may be in a slightly more creative place if our drivers believe it is unsafe to leave the flowers out in the open. If there is a specific spot you'd like us to leave your little jar in the event the person you're sending to isn't home, please let us know in the special instructions on your order. The more information the better (behind gates, pot plants etc)! If you're sending to a secure apartment building that requires our drivers to buzz in to gain access, please ensure someone will be home to receive the flowers. If there is no safe place to leave the flowers, our drivers will leave a calling card in the letterbox of the recipient and your order will be returned to our studio in Coburg for collection at a convenient time, or for redelivery for an additional delivery fee. Minimum redelivery fee is $15.. If you know the person you're sending to lives in a spot that may be tricky for us to access, consider providing an alternate delivery address (like a workplace or neighbours address) to ensure successful delivery.
WHY DOES IT COST MORE TO DELIVER TO SCHOOLS AND HOSPITALS?
We're so glad you asked! School and hospital deliveries require a little more time and attention from our drivers than a regular residential delivery. Finding (and often paying for) a carpark, a reception desk, an office, a bed, a ward, and navigating lifts in busy buildings, all take considerable time and concentration from our drivers in order to get your blooms where they need to go. It often involves considerable time on foot and sometimes even waiting in queues. A few extra dollars in the delivery fee to these locations helps us pay our drivers fairly for their time.
WHY IS THERE A DELIVERY SURCHARGE TO THE CBD?
For the same reason our school and hospital deliveries incur an extra charge, CBD deliveries require a little more attention from our drivers than a regular residential delivery. Finding (and often paying for) a carpark, battling standstill city traffic and navigating lifts in busy buildings all take considerable time and concentration from our drivers in order to get your blooms where they need to go. There are often countless minutes spent walking to the delivery destination (and sometimes even time spent in queues or trying to locate a mailroom) and for this reason we ask for a few extra dollars in the delivery fee to help us pay our drivers fairly for their time.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We'll send you a confirmation email once your order is on the road, but if you'd like to find out the status of your order, please feel free to get in touch with us at firstname.lastname@example.org. We will then check in with our drivers (who may be at front doors, in lifts or busy driving) and get back to you as soon as we can about where your order is, whether it has been successfully delivered or when you can reasonably expect it to arrive.
Ooops, I've put in the wrong delivery address. What should I do?
Oops! Get in touch with us as soon as you realise any mistakes so we can correct the delivery details please! We ask that you carefully check all the delivery information as you enter it at the checkout, and again when you receive the confirmation of your delivery in case any errors have occurred. We will do our very best to catch your order before it is delivered, but unfortunately cannot take responsibility for orders that are delivered to the wrong location due to incorrect delivery information.
What information should I include in my order?
As much as you can pretty please! The more information our drivers have, they quicker they can deliver your orders and the longer we can continue to offer you the most competitively priced delivery rates. When placing your order, have a quick think about what our drivers will need to do in order to get it there safely. Is it going to an apartment? A business? Is it a secure building? Can our drivers get in if no one is home? Is there somewhere safe to leave your order? Is there a mailroom we should deliver to, or do your flowers go to reception? Is there a loading zone or a special car park? Is the access point on a different street? Anything that helps our drivers deliver your orders efficiently is very much appreciated.
WHAT DO YOU DO WHEN IT'S A HOT DAY?
Our Flower Delivery Specialists are expert at leaving your blooms in the safest possible place at their specified delivery address. If it's a hot day, they'll will do their very best to find a spot that is shaded and protected from the sun, while also making sure your little jar is safe from view of the street. We will get in touch with you to let you know where your jar has been left so you can pass on the details to the recipient. If our Flower Delivery Specialists do not have a safe place to leave your flowers, or are concerned that they may be damaged by the weather, your order will be returned to the studio for collection or redelivery at a later date.
CAN I PICK UP MY ORDER FROM YOUR STUDIO?
Soon! We're working hard to make it easy for you to order your little jar and pick it up in person from our Coburg studio. In the meantime, you are most welcome to email us to arrange a flower pick up, and we will get back to you with some available time slots for collection. Please get in touch at least 24 hours before you need your little jar so our team has the best chance of accommodating your request!